We promise you 110% effort, until you are 100% satisfied.

Superior customer service is what we're all about! From getting the right size to tips on caring for your new Eastland shoes, detailed shipping and refund information, site security and more — you'll find everything you need to order from Eastland with confidence. Just look on the left side of this page and click on the topic that best matches your inquiry.

If you still have questions or comments, please feel free to give us a call toll free at 1-888-988-1998, Monday - Friday 8:00am to 4:30pm EST, or click here to send us an email. We're eager to hear from you. In fact, reading customer mail is one of the best parts of our day.

“Thank you so very much for all your help. I so enjoyed having the opportunity to "meet" you on the telephone last week - you put a whole new dimension to the concept of Customer Service. I am so pleased that I am a multiple Eastland Shoe owner now. The shoes are great for my feet and the staff good for my disposition!”
--Colleen B

“I want to compliment you – when I contacted customer service, the service representative was not only friendly, knowledgeable and courteous, but knew instantly how to handle my questions. Kudos to your company and staff and how you treat your customers! Thank you for the great service.”
--Tracie P