EastlandShoe.com
Customer Service

Frequently Asked Questions

Q: Can I place an order over the phone?
A: Yes, if you would like to order by phone, please call EastlandShoe.com Customer Service toll free at 1-888-988-1998.

Q: What will it cost to ship my order?
A: Orders greater than and equal to $100 will be shipped via UPS Ground for FREE. For a complete explanation of our shipping policies, please click the Shipping Info link.

Q: What is your return policy?
A: Our promise to our customers: a problem-free refund or exchange (less shipping and handling) should you, for any reason, be less than 100% satisfied with your purchase. To review our return policy, please click the Returns & Exchanges link.

Q: How can I track my order?
A: You can track your order through the Track Your Order link.

Q: The size/color I want is currently out of stock. Can you notify me when the item is available?
A: If the size/color you are looking for is currently out of stock, please click the Contact Us link and let us know. We will notify you when we are back in stock or we will help you locate what you are looking for through one of our retail partners.

Q: Where can I buy Eastland Shoes near me?
A: We would be glad to help you find a few local retailers. For our Eastland Women's and Men's shoes, please try our Store Locator to find a retailer that sells Eastland Shoes near you. To find a store near you that sells Eastland Made in Maine USA Collection styles, view our Eastland Made in Maine Store Locator.

Before traveling any distance, we recommend calling a store to check for styles and availability.

If you are looking for a specific style, please click the Contact Us link at the bottom of our website and let us know the style you are looking for and the cities or towns where you prefer to shop. Please be sure to include as much information as you can - city, state, and zip code so that we can perform a thorough search for you.

 

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