EastlandShoe.com
Customer Service

Return & Exchange Policy

Our promise to our customers: A problem-free refund or exchange (less shipping and handling) should you, for any reason, be less than 100% satisfied with your purchase.

Return Instructions for Online Orders

You may return your EastlandShoe.com order up to 60 days from the date of purchase. Please follow these instructions to return your shoes to us:

  1. Items that are to be returned must be in the same condition as when you received them and they must be in their original Eastland box and packaging. Worn or damaged shoes cannot be returned for a refund.
  2. Simply complete the Returns & Exchanges section on the Packing List you receive with your order and enclose it with the items that you are returning.
  3. Then, attach the pre-addressed mailing label provided with your order and send your package to us by an insured parcel service such as UPS Ground, FedEx Ground, or USPS Priority Mail. You are responsible for the cost to return your shoes to us. However, we will waive the shipping & handling charge on your Exchange order (see Exchange Instructions below for more details).
  4. Make sure to keep the tracking number and shipping receipt for your records.

  5. Send returned merchandise to the following address:

    Eastland Shoe Corp.
    Returns Department
    4 Meetinghouse Rd.
    Freeport, ME 04032
  6. When we have received and inspected your returned shoes, we will refund the credit card used for the original purchase for the price of the item(s) and any applicable taxes.

Exchange Instructions for Online Orders

If you would like to exchange your shoes for a different style or size, simply follow these instructions:

  1. Place a new order on our website for the shoes that you want. This will get your new shoes shipped fast, while we process your returned shoes that weren't quite right.
  2. When placing your order, enter the free shipping Promotional Code (printed on your Packing List) on the Checkout page and we will waive the shipping & handling charge. Your credit card will be charged for this new order.
  3. Follow the steps above to return the shoes that you would like to exchange.

Credits

Refunds can only be posted to the credit card used to make the original purchase. Refunds will be issued for the original purchase price and any applicable taxes. We will process your return as quickly as possible, but please note that it can take one or more billing cycles for your credit to appear after your return has been processed.

Problems with Item(s) Purchased Online or in a Retail Store

We take pride in every pair of shoes that we make. Therefore, all Eastland products are guaranteed against material and manufacturing defects. Eastland does not guarantee wear and tear or any damage unrelated to the manufacturer.

If you find that your shoes are defective beyond normal wear and tear, simply follow these instructions to contact our Customer Service department to request a Return Authorization Number.

  1. Please send us an email through our Contact Us link and we promise to help you satisfactorily resolve the problem. In the email, describe the problem you have experienced. Make sure to include:

    Your Name
    Address
    Daytime Phone Number
    Style Name (for example: Women's Falmouth)
    Style Number (for example: 3365-04M)
    Date Purchased
    If purchased in a retail store, please also let us know the Name, City, and State of the store.
  2. You are responsible for the shipping charges to send the merchandise back to us.
  3. Follow the instructions you receive from the Customer Service Representative who responds to your email and return your shoes to:

    Eastland Shoe Corp.
    Returns Department
    4 Meetinghouse Rd.
    Freeport, ME 04032

A member of our Quality Assurance Team will determine if your shoes are defective. If so, a replacement pair will be sent to you. Please note that we reserve the right to send you a similar style if the one you return is no longer in stock. If your shoes are not defective, we will return them to you as soon as possible. We do our best to respond within 2 weeks after receiving your shoes.

Our goal is your 100% satisfaction.

 

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