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Jobs at Eastland

Jobs at Eastland

Since 1955, family-owned Eastland Shoe Corp. in Freeport, Maine, has been handcrafting quality footwear collections of classic camp mocs, boat shoes, rugged boots and casual footwear for Women and Men.

We offer great career opportunities and a down-to-earth corporate culture.

If you are interested in a position with Eastland, please email your resume and cover letter to recruit@eastlandshoe.com

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Current employment opportunities:

Customer Service Representative


Customer Service Representative


Eastland Shoe is currently seeking a Customer Service Rep with excellent communication and organizational skills responsible for supporting the Customer Service Manager in administrative and organizational processes, as well as managing select accounts. 

Duties and Responsibilities include:

  • Interacting with customers, providing information about products and accounts, resolving issues, receiving and processing orders through appropriate channels
  • Supporting the Customer Service Manager in executing and follow-through on compliance procedures, shipping and logistical coordination, account setup, & customer responses.
  • Coordinating with other departments as necessary to ensure effective customer service and compliance with business processes.
  • Communicating solutions and opportunities to the Customer Service Manager.
  • Monitor Eastland’s social media accounts and provide online feedback & customer support when needed.
  • Order support for EastlandShoe.com and Eastland’s mobile site & assist the marketing team with promotion setup, website testing, etc.

Skills and Specifications

  • Excellent decision-making, communication, and IT skills.
  • Interest in helping and working with customers; friendly attitude and communication style.
  • Detail oriented and calm under pressure.
  • Accurately maintain customer records, enter customer orders, and follow through on all customer requests.
  • Should have sound practical judgment of priorities and comfortable taking initiative.
  • Familiar with Microsoft office suite, especially Excel.

Education and Qualifications

  • Bachelor degree required.
  • Experience in customer service, wholesale and/or retail industry a plus.
  • Experience with online (desktop and mobile) shopping, Instagram, Facebook, Twitter, & Pinterest a plus.
  • Great attitude and willingness to learn.

Location: Freeport, Maine
Full Time
Salary with Benefits
Qualified candidates only
Please send your resume and cover letter to: recruit@eastlandshoe.com

Please no phone calls

 

Jobs at Eastland 

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